Once a match is made, a Project keeps things organized.
A Collaboration Request turns into a Project when one or more experts have been selected. The Project is where the clients and expert(s) can set milestones, deliverables, and send messages.
Message Threads
Projects can have one or more Message Threads, which allow for messages and files. Sending a new message will notify all participants via email.
Milestones and Deliverables
Projects can have Milestones and Deliverables to ensure everyone is on the same page about what work will be done (and when). The best practice is to structure Milestones as project phases with distinct output to ensure clarity around the transition from one Milestone to the next.